We captured leadership in the total number of unique participants in private pension and auto enrolment systems.
With its content and infrastructure revamped, we relaunched our website with a contemporary, user-friendly design in June 2019.
With the new corporate website we won bronze in the “Website Awards-Insurance” category at the Stevie Awards.
We completed the development enabling transitioning to AHE Mobile from İşCep mobile app without entering a password.
We launched AHE Assistant, the AI-based (artificial intelligence-based) chatbot application as part of customer-centered digitalization, on the new website in June 2019.
We launched FonMatik ROBO, the first attempt at the integration of digital processes within fund management and Turkey’s one and only private pension fund robot that modifies fund distribution on behalf of participants according to market conditions, on the Internet branch and mobile branch in October 2019 for use by customers.
It earned the second prize in the “Digital Channels” category at the IDC Fintech Awards.
We began to offer Commercial loan life insurance product via İşbank’s Commercial Internet Branch and İşCep mobile app.
We were named the best in-class private pension company in customer experience at the A.L.F.A. Awards organized by Marketing Türkiye and Akademetre.
We claimed the “Gold Prize” in the “Private Pension and Life Insurance” category at the “Social Media Awards Turkey” that is co-organized by Marketing Türkiye and BoomSonar. We were awarded “Customers’ Friend” accolade given by ICERTIAS, an international certification association.
We have completed Corporate Language Project designed to uniform the language used in all touchpoints with customers and to clarify the intended message.
We neutralized our 2018 carbon footprint resulting from our operations through the support extended to wind energy power plants and remained a carbon neutral company also in 2019.
We held “Shots From Life As Seen By Women” photography contest for the 13th time.
We initiated the work to establish the Southeastern Anatolia District Sales Office.